Chatbots Emerging as a Profitable Tool in Business Intelligence

Webtunix Blog

Our life has been changed dramatically with the advent of technology and make a world a global village. Information, communication and Entertainment are the pillar of the technology. It helps to make people closer. Now we can talk with anyone, anywhere within frictions of seconds. Similarly, Chatbots are a fairly new concept, but their popularity exponentially grows each passing day. In this article we will discuss about chatbot in detail.

 What is AI Chatbots?

Chatbots have been a buzz these days. Chatbots are computer programs aimed to interact with individuals using textual context via chat interface. However, over the past few years, Chatbots have better-quality to exceed simple textual format and are now prepared with the capabilities of Artificial Inteligence Consulting. Also, many companies are already effectively using Chatbots as part of their customer service.

The main aim of chat bots is to support and scale business teams in their relations with clients.  By doing so, they can save a lot of money which is why many business owners are accepting this technology.

Moreover, these Chatbots are successfully placed in Facebook Messenger, Slack, Telegram; SMS based or on your own website gives you the possible to reach a bigger audience. It is possible with the help of Natural Language Processing Services and Python only.

Now let’s go through some of the benefits that Chatbots provide in business:
  1. 24*7 Available: Gone are the days of waiting for the next available. Bots is replacing live chat and other forms of contact such as emails and phone calls. Since chat bots are basically virtual robots they never get tired and remain to obey your command. They will continue to operate every day all over the year without taking a break. This increases your customer satisfaction and reliefs you rank highly in your sector. There are various artificial inteligence companies are using Chatbots on their website.
  2. Handling Customers: A study recommends that persons can only concentrate on 3–4 things at the same time. If it goes beyond that you are bound to meet errors. Chatbots are handling numbers of customers at a time. On the other hand, Chatbots alongside have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered instantly. Domino’s are already using Chatbots to arrange delivery of parcels.
  3. Save Money: Basically Chatbots replace employees and save money which is paid off to them as a salary. Chatbots are a onetime investment which helps businesses reduces down on staff required.
  4. Order processing: Food industry is using this facility of order processing. Furthermore, customers are able to communicate with the chatbot to place an order. Order can be proceed very easily with it.
  5. Data-driven marketing: Chatbots helps to collect business data efficiently about their customers. Chatbots can monitor behavior of customer such as buying decisions, preferences, items purchased and so on to adapt information that will help dealers create more modified offers and design content that will be precisely appealing to a customer.

Nowadays, businesses concentrate on making exclusive apps that will help them attach with their customs on an individual level. However, the cost of growth for an app that will be imaginary, usable and user-friendly is knowingly high. Moreover, people’s mobile devices are previously fetching with multiple apps. On the other hand, Chatbots don’t require a unique app to function. As an alternative, they use the existing messaging apps, such as Facebook Messenger, Slack and others. Niki.ai, HealthTap, Poncho, CNN and Meme Generator Bot are five most important used Chatbots.

Furthermore, people could use Bots also as a fashion advisor for clothing recommendations and ask stock exchange tips from a finance bot, recommend places to visit from a travel bot and so forth. This would help the users get a more individual touch from the chatbot. Also, the chatbot will remember all your choices and deliver you with significant choices the next time you visit it.

In Nutshell, it is concluded that there are a lot of profits linked up with Chatbots. By using these bots businesses will be able to save a lot of money with great profit. These bots work 24/7 for its owner without having a break. With latest technologies such as AI, NLP and Machine Learning techniques which makes the bot smarter to a point where it does not need to be told by an employee what to do is not too far away. Hence, it is safe to say that the future of Chatbots is bright and shinning. It will completely overcome the human interference. Therefore, cunning and corrupt strategies used by the some employees will also diminish. Thus it also helps to gain more revenue.